Reputation and Reviews Management 

Are Bad Reviews Hurting Your Travel Business?

Have you booked a trip lately, or bought anything online WITHOUT first reading a few reviews? Has an unfair review cost you business? Is your competition killing it on Tripadvisor and you’re not? Do you wish there was a way to garner great reviews and deal with the not-so-great ones before they blow up in your face? You know how important 5-star ratings are to the health of your adventure travel business, but where to begin?

‘90% of consumers read online reviews before visiting a business.’
The Power of Positive Reviews

Great reviews are one of the best ways to build ‘trust’ with your ideal clients. At Aventur, we make use of sophisticated software tools and offline tactics to get you the recognition you deserve. We automate much of the process to save you time and energy and can post 5-star reviews directly in your social channels, on your homepage and even in search results. All of this creates social proof of your great customer experience. Eventually, Tripadvisor may become your top referral engine, sending booking-ready traffic directly to your website.

‘84% of people trust online reviews as much as a personal recommendation.’

Trust a Pro to Manage Your Reputation

While some review software tools can be used DIY, it’s best to leave this job to a marketing professional. Our process will check your review stream and manually rebalance and adjust each month so you’re getting the right mix of Facebook, Google My Business and Tripadvisor ratings and will address any issues that might come up.
Great reviews are also among the best rewards your staff can receive, confirming a job well done and improving morale. We’ll mine those reviews for deeper customer insights you might otherwise have missed and soon your competition will be scratching their heads and wondering what you’re doing to get so many 5-star reviews.

‘Every one star increase in a Yelp rating means a 5 to 9% increase in revenue.’